If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

ServiceNow's NOW Platform is a "Platform of Platforms" that integrates disparate, siloed software and data systems, increasing productivity and improving customer services. The addition of Generative ...

I recently came across a powerful quote from my friend Lorie Guest that made me stop and think. She said, “Leaders often believe that if they hire good people, their employees will know how to treat ...

Want to know the secret to creating an amazing customer experience? It’s simpler than you might think. I recently interviewed Michael Cecchi-Azzolina on my podcast, Amazing Business Radio, and his ...

CNET’s expert staff reviews and rates dozens of new products and services each month, building on more than a quarter century of expertise. Ionos, formerly 1&1 Ionos, is a web-hosting and data ...