Lean Six Sigma is a set of tools used to improve organizational processes. One tool, DMAIC, improves existing processes.

When errors occur, broken or absent processes are to blame — not employees. That’s the point made in a recent post by William Choctaw, MD, JD, a physician advisor for The Joint Commission Center for ...

A few years ago, I had the opportunity to work on hiring reform from inside the government. The goal was simple: hire candidates based on their skills and make the process easier for human resources ...

The Senate faces a Friday night deadline to vote to fund the federal agencies — a scenario that’s become all too common in Washington with the regular looming threat of a government shutdown. But it ...