Today, customers have more control than ever over how they interact with businesses. Attention is much more difficult to get, and data privacy and compliance are necessary for every interaction. At ...

Use SMS messaging in text message marketing campaigns to reach customers on their mobile devices. Learn the types of SMS ...

A 2023 Axios HQ survey found 77% of leaders think their communications provide the context employees need to do their jobs well, while only 46% of staff felt the same way. Company growth, new ...

In this article, Viktoriia Yefimenko, CEO at Communications Hub, shares her perspective on why centralized, purpose-built ...

As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success. When ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

Whenever has your company needed to break through more clutter in order to stand out vs. competition? Whenever has your messaging needed to be more differentiating, relevant and impactful to signal ...

It’s no secret that the supply chain is currently in chaos. However, despite customers’ awareness of these issues, it’s still unclear for many how these global delays will impact their daily lives.

From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial ...

According to the 2022 State of Business Communication report, business leaders estimate poor communication in the workplace accounts for a loss of 7.47 hours per employee per week. “For the average ...