Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Apr 18, 2021, 06:03pm EDT Oct 01, 2021, 12:30pm EDT This ...

Sherpa Auto Transport is an auto transportation provider offering door-to-door shipping, customer service focused on professional, frequent communication, and accurate pricing based on real-time data.

Today’s vehicles, including hybrid and electric, are more connected than ever. We may not be Jetson’s level yet (as much as we may have hoped), but contactless digital experiences have dramatically ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...

ROCHESTER, N.Y. — Customerization involves the process of learning about and, serving your optimal customers. It's a shift from seller-oriented to buyer-oriented marketing that results in more ...

Switching dealership management system providers should be done as seldom as possible, auto retailers usually advise. Not only is the process complicated and laborious, but a rocky transition can hurt ...

Founded in 1925, Erie has continued to focus on affordability and exceptional customer service — two of the reasons we put it ...

Spireon gets to add another honor to its mantle. The company recently received the prestigious Gold award for customer service in the 2017 Golden Bridge Awards; a program that encompasses the world’s ...