The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

ASCM’s Top 10 Supply Chain Trends in 2026 report offers a detailed look at the technologies, capabilities, and global forces shaping the year ahead. At the… ASCM’s Top 10 Supply Chain Trends reveal a ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Customer experience (CX) solutions platform Simplr announced today the ...

Sales enablement is a strategic business priority across the entire customer lifecycle for visionary companies focusing on growth, new research details. Seismic, a sales enablement platform, published ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. You know how it is: Ever since the pandemic changed the world, labor is harder to find than ...

LAS VEGAS--(BUSINESS WIRE)--TELUS International, a leading provider of customer experience (CX) and digital solutions for global and disruptive brands, today announced the formal launch of TELUS ...

Mediafly, the leading Revenue Enablement platform, and RevOps Squared, a SaaS benchmark firm, today unveiled findings showing that while 58% of organizations have a Sales Enablement presence, only 21% ...

Big Bus Tours is using Freshworks technology to handle a growing volume of customer service requests. Ollie Wildeman, VP Customer at Big Bus Tours, explained to diginomica at Refresh 2024 in London ...

In Talkdesk’s latest research on customer engagement, retailers and brands are moving from cost cuts to making investments aimed at creating more “unified engagements” with shoppers. Moreover, the ...

Forbes contributors publish independent expert analyses and insights. I share my thoughts on emerging technology & entrepreneurship. This article is more than 7 years old. Growing customer ...