A longer version of this article previously appeared on contentful.com. The digital world moves fast. To stay competitive, companies need a proactive approach to digital customer experience (DCX) ...

Customer experience trends show a shift to ROI-driven content, hyper-relevant personalization and smarter AI adoption to meet growing consumer demands. Content ROI focus. Content is under scrutiny as ...

For a long time, the importance of customer experience for B2B clients was underestimated. Businesses believed that B2B buyers do not care about difficult-to-formalize things like the convenience of ...

Trinity Hunt Partners, which has more than $2 billion of assets under management, has made significant investments in companies Craft and Verndale, in turn establishing a full-service digital customer ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company deploying exceptional customer experiences, today ...

Kimberlee Leonard has 22 years of experience as a freelance writer. Her work has been featured on US News and World Report, Business.com and Fit Small Business. She brings practical experience as a ...

Top five reverse mortgage lender Finance of America (FOA) announced on Tuesday the hiring of two new executive leaders to modernize the company’s digital and customer experience strategies. The hires ...

CHICAGO--(BUSINESS WIRE)--Hero Digital, a premier digital customer experience agency, announced that it won multiple eHealthcare Leadership Awards for its progressive design, development, and creative ...

Several years ago, a reputable European bank recognized the urgent need to modernize its digital offerings. In particular, their existing mobile banking application was outdated and held a mediocre ...

Grocery stores are no longer just places to shop — they’ve evolved into hybrid hubs, bridging the physical and digital worlds. Alongside customers browsing the aisles, grocery store employees are busy ...