Lots of organisations invest a lot of time, money and effort in getting customer feedback. I also think that lots of organisations waste lots of time, money and effort in getting customer feedback.

Asking for and giving feedback at work can bring up a spectrum of feelings. Middle managers and leaders, you get a bad rap. You give feedback, but you also need feedback about your performance. Asking ...

As human beings, we’re naturally curious and desire to have our questions answered. But there’s one area of questioning that overwhelms most of us with anxiety: asking for feedback. It’s not an easy ...

Your audience holds the key to the success of your product. You just don’t always know how they’re hiding it. Whether you’re conducting a preliminary deep dive into a new market or user testing a ...

People don’t lie maliciously. They lie politely. Learn how startup founders can extract honest feedback from users, teams, ...