Reprinted with permission from the Feb 2005 issue of Public CIO. These are not good days for technology geeks, whether they work in government or the private sector. The bold era when problems were ...

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As large enterprises search for solutions to get the most out of their outsourcing vendors, many are turning to operational frameworks like ITIL (Information Technology Infrastructure Library) to ...

The Casewise Visual Process Model for ITIL is a portfolio of fully mapped, visual business process models depicting all the guidance from each of the five new ITIL version 3 and eight ITIL version 2 ...

Chief information officers will face many challenges in 2003. Among other things, they will need to improve returns on investment, increase service levels, and enhance security--all while maintaining ...

CIOs will face many challenges in 2003. They must improve ROI, increase service levels, and enhance security—all while maintaining flat budgets and headcount. How can CIOs meet these objectives while ...

The Information Technology Infrastructure Library (ITIL) is coming to America; early adopters say it's a friendly invasion with security benefits Until a few months back, the acronym ITIL didn’t ...

COMMENTARY--Chief Information Officers will face many challenges in 2003. Among other things, they will need to improve returns on investment, increase service levels, and enhance security-all while ...