Lauren Parr is the co-founder and Product Director at RepuGen, one of the leading healthcare reputation management SaaS platforms. The popular phrase "the customer is king" holds true for any given ...

In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When customers come to you with a problem, they're often upset and on edge. It's a ...

The main aim of IT disaster recovery planing is to generate a detailed recovery plan that can be executed upon in the case of an unforeseen outage. Such a plan should set out the detailed steps needed ...