The move to standardize processes has gone overboard, say M. Eric Johnson and Joseph M. Hall in this month’s Harvard Business Review. Some processes, they argue, are more akin to art than science and ...

The past year’s economic volatility forced business leaders to shift strategies and reduce spending while simultaneously seeking new paths to profitability. In particular, according to a Gartner ...

Hospitals and health systems are standardizing processes to reliably meet quality and cost goals over time. Covenant Health in Lubbock, Texas, has created clinical excellence teams to identify ...