The survey process for nursing homes should focus on engaging geriatric experts more and recognizing high-performing and innovative facilities rather than assigning blame and focusing on punishments ...

Focusing on customers is critical to any business and, oftentimes, a manager’s compensation is based on improving customer satisfaction. But how do you make sure that you are truly measuring ...

The Joint Commission has enhanced its survey process for 2025, after calls from member organizations to alleviate administrative burden with more modernized and improved tools. The enhancements ...

The Centers for Medicare & Medicaid Services has for the first time revealed key facts about its shorter survey option for select, “higher quality” nursing homes, including how many state survey ...