Integrating your CRM and telephony enables you to track calls made by sales teams, and analyse data that you have managed to accumulate to increase efficiency. Telephony and CRM are two technological ...
The telephone is often the easiest way for your customers to reach your business if they have a problem or just need information. This amplifies the need to deliver strong customer service over the ...
The call-center equivalent of network-based denial-of-service attacks, known as telephony denial-of-service (TDoS), have targeted emergency services among other industries, enough to garner attention ...
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