A handshake might seem small… but it carries huge weight on the service drive. It shows confidence, respect, professionalism, and instantly makes the customer feel like they’re dealing with someone who cares. People don’t trust dealerships— but they do trust a human being who looks them in the eye and offers a genuine handshake. It sets the tone for the entire visit. It makes communication easier, builds rapport, and increases the chances they say yes to your recommendations. Never underestimate
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